Tracking & Returns

Exchange POLICY


Home Décor Fine Rugs Store is that they are exquisitely unique products of nature and no two are exactly alike.  As a result of the inherent qualities of a natural product, there may be variations in color, size, texture, pattern, brand and patches that can differ from samples or images shown.  It’s important to understand and appreciate these features of our Rugs that make each one uniquely yours.

Should you wish to exchange an item, excluding custom rugs, please submit your request to, within ten days of receipt of your item. Please include your sales order number with your request. Our  customer service department will contact you with an RA (return authorization) which is required for your return.  All returns must be received in our warehouse within ten days of RA date.   Please send using original packaging when possible, prepaid and insured to:


Attn: Returns

Home Décor Fine Rugs

7480 Miramar Rd #108 San Diego, CA 92126  858-397-2626,

California United States


Home Décor Fine Rugs will credit your account, excluding a 20% restocking fee and non-refundable shipping charges, upon receipt of your return. If you wish to exchange an item, include that in your request, and we will notify you of any price differential which may result in a credit or balance due depending on the item you select. 


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