FAQs

 

Contact us today at: (858) 274-3674



I have a question that wasn't answered, can you please help?


Absolutely! We're here to help make your home beautiful!

Email us: Support@HomeDecorFineRugs.com

I just placed an order, when will it ship?

Standard shipping times are between 2-3 days of order being placed.

I am not in love with my order, can it be returned?

We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund or exchange. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include name and order number on the returned parcel. Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund. Visit our 'Delivery & Refunds' page for details.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?

If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email. If the given address is wrong we can change the address to the correct one within 24 hours. We may not be able to refund after the 24 hours of incorrect submission.

How long does shipping take?

Depending on where you live. 3 - 5 days for the USA.
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